Wiki Group
About Us
Welcome to Wiki Group, a leading insurance brokerage firm dedicated to serving the insurance needs of individuals and businesses in New Zealand. With a wealth of expertise and a client-centric approach, we strive to deliver exceptional insurance solutions that provide peace of mind and protect what matters most to you, your family or your staff.
At Wiki Group, we understand that insurance is more than just a policy it’s about safeguarding your future, your loved ones, and your assets. With this in mind, our team of experienced insurance professionals works tirelessly to understand your unique circumstances and tailor insurance packages that meet your specific needs.
As a full-service life and disability brokerage, we offer a comprehensive range of insurance products to address various areas of risk. Whether you’re seeking personal insurance coverage, such as health, life, disability insurance or group insurance, we have you covered.
What sets us apart is our commitment to providing personalised service. We take the time to listen and understand your requirements, enabling us to provide tailored insurance solutions that align with your goals and financial considerations. Our dedicated team of insurance experts keeps up with industry trends, ensuring we stay ahead of the curve and deliver innovative solutions that protect you against emerging risks.
At Wiki Group, we hold our client’s best interests at heart. That’s why we are proud to have our Financial Advice Provider (FAP) license for all retail products. This license reflects our commitment to professionalism, compliance, and adherence to the highest standards of ethics and transparency. You can trust that we operate with integrity and always act in your best interest when providing financial advice. As an independent brokerage, we have the flexibility to work with a wide network of reputable insurance providers. This allows us to shop the market on your behalf, comparing options and negotiating competitive rates to secure comprehensive coverage at the best possible price. Our goal is to provide you with value-driven insurance solutions without compromising on the quality of coverage.
At Wiki Group, we believe that exceptional customer service is at the heart of our success. Our friendly and knowledgeable team is committed to being your trusted advisor, guiding you through the insurance process, answering your questions, and providing ongoing support. We are dedicated to building long-term relationships with our clients based on trust, transparency, and integrity.
We invite you to explore our website and learn more about our insurance brokerage services. When you’re ready, our team is here to assist you in finding the right insurance solutions that protect what matters most to you. Contact us today to experience the Wiki Group difference and discover how we can help you navigate the complexities of insurance with confidence.
Stephanie Wiki
Licensed Financial Advice Provider (FSP203925)
Stephanie holds a license issued by the Financial Markets Authority to provide financial advice.
Stephanie Wiki has worked in the insurance industry since 1994 and was the Founder of a successful insurance brokerage by the name of The Insurance Clinic. After being diagnosed with Cancer in 2011 this business was sold and Stephanie established Wiki Group in 2012, on the belief that by focusing exclusively on life and disability risk management, they could offer clients highly specialised knowledge and experience.
“It was (and still is) unusual for a young woman to work in the insurance industry because it is male dominated. I used to be embarrassed to say that I was an insurance broker. At parties people would give me that ‘what are you trying to sell me’ look. It wasn’t until I started having claims that I could hold my head up and say proudly ‘yes I’m an insurance broker.’ Because when you can be there for someone at a difficult moment in their life and support them financially and in a way emotionally at that time, it’s a pretty remarkable experience,” says Stephanie.
Tori Wiki
Licensed Financial Advice Provider (FSP 770872)
Tori holds a license issued by the Financial Markets Authority to provide financial advice.
After working along side her Mum Steph part time while attending school it was never her intention to go into the business on a full time basis as Tori was always going to be a “professional dancer”. However that changed when Steph was diagnosed with cancer in 2011. Tori had grown up in the industry from the age if 2, so certainly had more knowledge than most 20 year olds at the time. In 2012 Tori entered the industry in a sales capacity. After seeing the whole claims process when someone you love gets sick it seemed a very easy choice for Tori.
Nature and Scope of Advice
Stephanie and Tori provide advice to our clients about their life insurance, trauma, income and mortgage protection, total permanent disability and health insurance.
We only provide insurance advice.
We only provide insurance advice about products from certain providers:
For new life insurance policies we work with Partners Life, AIA, Fidelity NIB, AMP.
In providing you with financial advice, we will only consider existing term life, trauma, income & mortgage protection and health insurance policies (if any).
We utilise independent research Quality Product Research to assist in our recommendations when dealing with existing covers and possible replacement.
Fees and Expenses
We do not charge fees, expenses or any other amount for the financial advice services provided to its clients. We do not charge a fee for clients to implement an insurance plan.
If you decide to take out insurance, the insurer will pay us. We receive payments from the insurance companies on whose policies we implement and service while in force.
Conflicts of Interest and Payments
We receive payments from the relevant insurance company if you take out insurance following our advisers advice. The payments are between 0% and 230% of the first year’s premiums of your policy – the amount
depends on which insurance company and which insurance policy you choose. We also receive a payment of between 5% and 20% of the premium for each year the policy remains in force.
To ensure that we prioritise your interests above our own, we follow an advice process that ensures our recommendations are made on the basis of your individual insurance needs and circumstances. Advisers complete annual training about how to manage conflicts of interest.
We also undertake a Financial Advice Provider compliance audit, and a review of our compliance programme, annually to ensure we are meeting our duties.
Duties Information
Stephanie and Tori, and anyone who gives financial advice, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice:
We are required to:
- Give priority to your interest by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests
- Exercise care, diligence, and skill in providing you with advice
- Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to
provide you with advice) - Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should, and give you suitable advice).
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz